Policy

Privacy and Policy

Return Policy

Brief list of Return and Refund Policy

Returns

You can return a product within 7 days of delivery if it is damaged or defective. The product must be in its original packaging with all tags and accessories intact. We won’t accept returns if you don’t meet these requirements.

You can reach us at support@patu.pk to begin a return. We will provide you with information and directions on where and how to send your package if your return request is approved. The customer will be in charge of returning the package to us. We will not accept returned items if you do not first request a return.

Note: Return shipping costs are the responsibility of the customer unless the product is faulty or damaged.

Exceptions / non-returnable items

Products that are damaged by the consumer cannot be returned unless the customer can provide proof of damage. Unfortunately, we are unable to accept returns or exchanges for things that are on sale, such as summer, winter, or fall Eid, or for items that are on clearance, discounted articles, or orders that have a discount code applied.

Refunds

After receiving and reviewing your return, we will let you know whether or not the refund was approved. If accepted, 30% of the actual amount will be deducted, and the remaining sum will be sent to the customer’s preferred payment method. Please keep in mind that processing and posting the refund may take 5 to 10 days, depending on your bank or credit card company.

Shipping Policy

Brief list of Shipping Policy

Processing Time

Orders are normally processed 1 day following confirmation of payment. Please be aware that processing timeframes may vary on weekends and holidays. We work hard to prepare your order for shipping as soon as possible.

Shipping Method

For every order, we provide standard shipping. Our selected carriers guarantee safe and quick delivery right to your door. You will receive a confirmation message with tracking details to follow the progress of your package as soon as your order ships.

Delivery Time

For Pakistan’s Punjab cities, it could take 3 to 5 working days or longer. For all other cities in provinces other than Punjab, it could take 5 to 7 working days or longer. It can take longer than the allotted time to deliver the package if there are roadblocks or public holidays.

Order Tracking

You will receive a message with a tracking number as soon as your product is sent. You can get real-time order tracking and delivery status updates with this number.

Shipping Address

Kindly make sure your shipping address is correct and comprehensive. Orders delivered to addresses that are not correct are not our responsibility. Please get in touch with us right away if you need to modify your mailing address.

Order Confirmation

Soon after placing your order, you will receive an email confirming it. Please check your spam folder or get in touch with our customer service team if you haven’t received this email.

Privacy Policy

Brief list of Privacy Policy

At Patu.pk, we value your privacy and are committed to protecting your personal information.

Information We Collect

Name, email, phone number, and shipping address for order processing.
Payment details (handled securely by our payment partners).
Order history and preferences.
Communications and feedback you provide to us.

How We Use Your Information

To process and deliver your orders.
To communicate with you about your orders and provide customer support.
To improve our services and website experience.
To personalize your shopping experience.
To detect and prevent fraudulent activities.

Data Security

We use secure encryption methods to protect your data.
We do not share your personal information with third parties without your consent.

Cookies

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